PRIVACY POLICY

Your Privacy Matters to Us
Protecting your information with transparency and care.

Last Updated: September 18, 2025
This privacy policy is effective immediately and applies to all users of our services.

Welcome to Luxuria Cars Rental

At Luxuria Cars Rental ("we," "our," or "us"), we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://rentluxuria.com, use our mobile application, or engage with our luxury car rental services in the United Arab Emirates.

Our Commitment

We respect your privacy and are committed to protecting your personal data. This policy will help you understand what information we collect, how we use it, and what choices you have.

1. Information We Collect

1.1 Personal Information

We collect personal information that you voluntarily provide to us when you:

  • Register an account: Name, email address, phone number, date of birth
  • Make a reservation: Driving license details, payment information, pickup/drop-off preferences
  • Contact us: Name, email, phone number, inquiry details
  • Subscribe to newsletters: Email address and preferences
1.2 Automatically Collected Information
  • Device Information: IP address, browser type, operating system, device identifiers
  • Usage Data: Pages visited, time spent, click patterns, referral sources
  • Location Data: GPS coordinates (with your permission) for vehicle pickup/delivery
  • Cookies and Tracking: Session data, preferences, authentication tokens
1.3 Payment Information

Payment processing is handled by secure third-party providers (Stripe). We do not store complete credit card numbers or sensitive payment data on our servers.

2. How We Use Your Information

Service Delivery
  • Process car rental bookings
  • Manage your account
  • Provide customer support
  • Send booking confirmations
Communication
  • Send important service updates
  • Respond to inquiries
  • Marketing communications (with consent)
  • Customer satisfaction surveys
Security & Legal
  • Prevent fraud and abuse
  • Comply with legal obligations
  • Protect our rights and property
  • Ensure platform security
Improvement
  • Analyze usage patterns
  • Improve our services
  • Develop new features
  • Personalize user experience

3. How We Share Your Information

We do not sell, rent, or trade your personal information to third parties for marketing purposes.
We may share your information in the following circumstances:
  • Service Providers: Payment processors (Stripe), SMS providers, email services, analytics tools
  • Legal Requirements: When required by law, court order, or regulatory authority
  • Business Protection: To protect our rights, property, or safety, or that of our users
  • Business Transfers: In connection with merger, acquisition, or sale of assets
  • With Your Consent: When you explicitly agree to share information

4. Data Security

We implement comprehensive security measures to protect your personal information:

Encryption

All data transmission uses SSL/TLS encryption

Secure Storage

Data stored on secure, encrypted servers

Access Control

Limited access on need-to-know basis

Regular Updates

Continuous security monitoring and updates

5. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience:

Cookie Type Purpose Duration
Essential Authentication, security, basic functionality Session/1 year
Analytics Usage statistics, performance monitoring 2 years
Functional Remember preferences, language settings 1 year
Marketing Personalized content, advertising (with consent) 1 year

You can manage cookie preferences through your browser settings. Note that disabling essential cookies may affect website functionality.

6. Your Privacy Rights

Under applicable privacy laws, you have the following rights:

Right to Access

Request a copy of the personal data we hold about you

Right to Rectification

Request correction of inaccurate or incomplete data

Right to Erasure

Request deletion of your personal data (subject to legal obligations)

Right to Restrict Processing

Request limitation of how we process your data

Right to Data Portability

Receive your data in a structured, machine-readable format

Right to Object

Object to processing for marketing or legitimate interests

How to Exercise Your Rights

To exercise any of these rights, please contact us at:

Email: [email protected] | Phone: +971 50 271 1549

7. Third-Party Services

We work with trusted third-party service providers who help us deliver our services:

Payment Processing

Stripe: Secure payment processing

Subject to Stripe's privacy policy
Analytics

Google Analytics: Website usage analytics

Anonymized data collection
Communication

Email/SMS Services: Notifications and updates

Secure, encrypted transmission
Maps & Location

Google Maps: Location services

For pickup/delivery coordination

8. Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations:

  • Account Information: Retained while your account is active and for 3 years after closure
  • Booking Records: Kept for 7 years for legal and tax compliance
  • Payment Data: Processed by third parties, not stored by us
  • Marketing Data: Until you unsubscribe or withdraw consent
  • Legal Claims: Retained as long as legally required
Automatic Deletion: We automatically delete data that is no longer needed, unless legal obligations require longer retention.

9. International Data Transfers

Your information may be transferred to and processed in countries other than the UAE:

Data Processing Locations
  • Primary: United Arab Emirates (UAE)
  • Cloud Services: European Union, United States (with adequate protections)
  • Payment Processing: Stripe's secure global infrastructure
Transfer Safeguards

All international transfers are protected by appropriate safeguards, including standard contractual clauses and adequacy decisions.

10. Children's Privacy

Age Restriction

Our services are intended for individuals aged 18 and above. We do not knowingly collect personal information from children under 18.

If we become aware that we have collected personal information from a child under 18, we will take steps to delete such information promptly.

11. Contact Information

For any privacy-related questions, concerns, or requests, please contact us:

Luxuria Cars Rental

Shop No 9 - Dr Murad Building

Hor Al Anz East - Abu Hail

Dubai - United Arab Emirates

Email

Privacy Inquiries: [email protected]

General: [email protected]

Bookings: [email protected]

Phone

+971 50 271 1549

+971 54 270 0030

Response Time

We aim to respond to all privacy inquiries within 30 days.

Policy Updates

We may update this Privacy Policy from time to time. We will notify you of any material changes by:

  • • Email notification
  • • Website banner
  • • Updated "Last Modified" date